Kate McCarthy, senior analyst for Forrester Research, presents how new digital experiences are driving changing expectations everyday by using examples of what customer experiences look like in other industries and how to apply those lessons to healthcare. In this new format recorded live at the Connective DX Healthcare Executive Forum, Kate shares how her patient experience starts with parking, the need to turn health data into insights and the effect of customer experience on models of care. See full show notes at bit.ly/hitpodcast35.