Victor Reiss sheds light on being a Vice President of Consumerism for a major health system. Victor knows that if it was easy to undergo a Consumer Transformation, more organizations would be further along that journey, so it’s important to acknowledge the challenges in going down this path. He describes what led to UNC Health recognizing the need for this role, how the role is structured, and how he measures success. Hint: it’s a team effort.

All that, plus the Flava of the Week about Walgreens’ latest earnings call. How are Walgreens and VillageMD investing, scaling, and partnering, and what can we learn from their upward trajectory? 

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