It’s helpful to know what goes on behind the scenes at your doctor’s office to understand the right conversations to have. Terry Liedner gives a glimpse into her backstage world as practice administrator for Ridgewood Orthopedic Group and what it takes now to help patients navigate the new landscape. Managed care, mandates, and pre-authorizations are only a few of the challenges, but understanding how hard the practice management team works to make care happen can empower patients to make the right requests and no longer feel helpless.

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