Consumer-First Health Group

How Tech Enables Better Consumer Experiences

We welcome the Cured Dream Team! Ashmer Aslam and Brooke Vogelsmeier discuss bringing care full circle while ensuring that providers and patients are protected. It’s an intriguing time as new tech platforms are opening doors to new types of digital consumer health experiences, and Ashmer and Brooke help us explore some of the possibilities. All…

Read More

The ROI of Consumer-Centered Innovation

Sean O’Malley, Co-Founder of Monocle Insights, discusses the concept of causal impact and how it can be used in healthcare. Sean makes the case that one reason health systems have been slow to adopt consumer innovation is because they have struggled to understand the ROI. He offers tips for healthcare leaders to take control of their value…

Read More

Reed Smith on the Role of Chief Consumer Officer

Worlds collide as Reed Smith helps us understand his role as Chief Consumer Officer at Ardent Health Services. How is the role structured, what does success look like, and where do data and technology fit in?  All that, plus the Flava of the Week about predictions for the 2nd half of the year. What trends…

Read More

Don Stanziano On Value-Based Care’s Bright Future

Don Stanziano, Chief Marketing & Communications Officer at Geisinger, shares what value-based care means for consumers and how it relates to their brand promise in the midst of exciting announcements for the health system.  All that, plus the Flava of the Week about Optum’s acquisition of another major home health organization. What does the Amedisys…

Read More

7 Mistakes To Avoid When Leveraging AI In Your Customer Journey

Matt Dickson from Eclipse Telecom returns to share seven keys to operationalizing AI in customer-facing healthcare encounters and how to avoid the potholes along the way.  All that, plus the Flava of the Week about Uber’s new healthcare offerings. What do you need to know about Uber’s new pickup services, and how do we make…

Read More

ChatGPT: Where (and Where Not) to Apply it in Healthcare

On this episode, we talk with Matt Hollingsworth, CEO of , about ChatGPT.  If you’ve been reading the headlines, and maybe even experimenting with Chat GPT yourself, but don’t quite grasp what’s going on, then this episode is for you. Mat gives…

Read More

CVS Accountable Care’s Formula For Healthier Communities

We continue our series with leaders in retail health by welcoming Dr. Mohamed Diab, CEO of CVS Accountable Care. Dr. Diab dives into CVS Accountable Care’s recently announced partnership with Catholic Health, how it fits into CVS Health’s overarching care delivery strategy, and the role of ACO REACH and other value-based solutions in accelerating progress. …

Read More

The Inside Track On Walmart Health

Our series with retail health leaders continues with Dr. Chinni Pulluru, Chief Clinical Executive and Vice President of Clinical Operations for Walmart Health Omnichannel Care. In this exclusive interview, she details what’s driving the renewed growth of Walmart Health clinics as they expand their footprint to new states, what role retail health plays in creating…

Read More

The Oversized Impact of Mergers & Acquisitions

Blake Madden, founder of Hospitalogy, shares some of his observations about the impacts of major deals on consumers’ health choices and which mergers and acquisitions excite him, then we wrap up with a rapid-fire round where he shares hot takes on some of the big players.  All that, plus the Flava of the Week about…

Read More

BONUS EPISODE: NESHCo Highlights

Guest contributor Paul Fahey was on site in Boston for NESHCo’s annual conference and had a chance to catch up with several guests. First, Ahava Leibtag shares what patient-centered language really means, then Jason Smith, Jim Dalglish, and Terri Robinson discuss how Hebrew SeniorLife is reimagining home, health, and community for older adults.  This show…

Read More