Consumer-First Health Group

Look Beyond the Fires of Today

Denise Worrell outlines her role and responsibilities as VP of Consumerism at Memorial Hermann Health System and shares some of the success and challenges that come with being a Consumer Transformation Champion. If healthcare wants to build its consumer chops, it has to learn to look beyond the fires of today and take a longer…

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Deborah Di Sanzo, President, Best Buy Health (Exclusive)

Jared welcomes Deborah Di Sanzo, President of Best Buy Health. In this exclusive interview, Deborah details the three components of Best Buy’s vision for enabling care at home, the extra training that Geek Squad members undergo to set up health tech in your home, and the value proposition to provider organization partners and consumers.  All…

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Henry Ford Health’s CEO On Leadership & Consumerism

Zain and Jared are honored to welcome Bob Riney, President and CEO of Henry Ford Health. In this exclusive interview, Bob shares a compelling vision for providing quality care amidst a challenging landscape including how Henry Ford is playing a leading role in revitalizing communities in and around downtown Detroit, and what has to happen…

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BONUS EPISODE: Live From MASHSMD

Guest contributor Paul Fahey from Smith + Jones joins the show live from the annual conference of MASHMD, the mid-atlantic chapter of SHSMD. Dean Browell from Feedback and Laila Waggoner from Core Health join Paul to share some of the highlights from their presentation on what consumers really think about disruptors vs. traditional healthcare.  Let…

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An Exclusive Look at Epic’s Generative AI News

Sam Seering returns to dive deep on Epic’s recent announcement about working with Microsoft to integrate generative AI into its EHR for the first time. In this exclusive interview, Sam dives deep into what this development could mean for consumers, as well as some use cases that could make healthcare marketers very happy.  All that,…

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HIMSS23 Conference Insights: Use of Artificial Intelligence (AI) and Machine Learning (ML) in healthcare

In this episode of This week in Health Tech, Vik and John discuss HIMSS23 conference and insights gained at the conference. The main highlight at the conference was Artificial Intelligence (AI) and Machine Learning (ML). Vik and John discuss few implementations of AI implementations in Healthcare including Epic, Microsoft, Google, Nuance, and more. Website: http://www.thisweekinhealthtech.comTwitter:…

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What’s Fueling Crossover Health’s Rapid Growth

Guest host Mitch Holdwick joins Jared to profile Crossover Health and evaluate their disruptive potential in the self-insured employer space. The success of Crossover’s membership-based model can be attributed to the growing number of self-insured companies that are taking on the risk of paying providers themselves, rather than paying money to an insurance company.  All…

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Why You Must Deliver On the Experience

Laila Waggoner continues our theme of building up the consumer muscles within healthcare organizations. Consumer transformation can feel daunting because it requires so much culture change, and Laila shares how to accelerate consumer-first innovation by living your brand differently. All that, plus the Flava of the Week about Amazon CEO Andy Jassy’s healthcare letter. What…

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Consumer Experience Success Stories Are Everywhere

Kathleen Ellmore from Engagys joins the show to continue the theme of building up the consumer muscles within healthcare organizations. Kathleen shares where providers and health plans are succeeding when it comes to consumer-focused innovation, and where they’re struggling. She also calls out the role of data as we assess how to engage with consumers….

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Medicaid Transformation: Past, Present, and Future with Alan Weil of Health Affairs

Medicaid Transformation. 1115 waivers. Delivery System Reform Incentive Payment (DSRIP) programs. Expansion. Contraction. We’ve been at this for a long time. Why isn’t Medicaid transformed already? Well… it turns out that this is really…

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