Consumer-First Health Group

How Payers Can Master Core Administrative Transactions and Deliver a World-class Experience to their Members and Providers w/ Steve Krupa

It may seem cliché to say payers need to be more like Amazon, but the analogy provides fundamental, and surprisingly actionable insights for the health insurance industry. Think about your experience with Amazon (or Google or Zappos, or any other…

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How to Improve Provider and Patient Telehealth Experience

In this episode of This Week in Health Tech, Vik and Jimmy focus on telehealth experience and making changes to provide an optimal user experience for providers and patients. Like it or not, this pandemic has pushed telehealth to the forefront and usage has gone up more than a hundred percent. Vik flips the script…

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HealthIMPACT Fall Forum Preview

On this episode, we discuss the  coming up September 30th – October 2nd, 2020. Shahid Shah, our co-host and the HealthIMPACT Forum Chair, tells us it’s a “No BS and No PowerPoint” event that’s intended to be more of a conversation than…

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