Dr. Justin Smith, a.k.a. @TheDocSmitty, has totally reimagined the doctor’s ability to provide relevant, vetted health information to his patients and their families. He uses digital health – particularly social media and a patient portal – to point families to information that answers their questions and comforts them during stressful times. Like posting videos on Instagram for baby well visits so parents know what he’ll ask when they bring children in for check-ups at 2 months, 3 months, 4 months, etc. At every stage, Dr. Smith uses digital health to focus on the 3 E’s that patients and families want in a healthcare encounter – Engagement, Efficiency, and Empathy.

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