Consumer-First Health Group

HCAHPS and the Patient Safety vs. Patient Satisfaction Conundrum w/ Christine Greene and Maurits Hughes from HITS2018 – 079

This episode is part of our in-depth coverage of the (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes , and look for more throughout the month of October. The Hospital Consumer…

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Clean Air and Patient Satisfaction w/ Samantha Kitchen of Radic8 from HITS2018 – 078

This episode is part of our in-depth coverage of the (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes , and look for more throughout the month of October. There are plenty of reasons…

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Preventing HAIs at the Source w/ Al Wickheim and Laura Barker of Prodaptive Medical Innovations from HITS 2018 – 077

This episode is part of our in-depth coverage of the (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes , and look for more throughout the month of October. Benjamin Franklin told us…

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Bringing Science to the Art of Hospital Cleaning w/ Michael Rochon from HITS2018 – 076

This episode is part of our in-depth coverage of the (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes , and look for more throughout the month of October. … Hospital cleaning is…

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Why Healthcare Needs a Systems Approach with Jason “The Germ Guy” Tetro from HITS 2018 – 075

This episode is part of our in-depth coverage of the (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes , and look for more throughout the month of October. Adapted from Jason “The…

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Quality Talks 2018 Preview | Andy Reynolds | NCQA – 074

When it comes to healthcare conferences, it’s easy to get stuck in an echo chamber. Too often it’s the same ideas about the same topics from the same people. That’s why I found last year’s Quality Talks event so refreshing. NCQA brought together…

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The New Patient Journey and its Impact on Healthcare Marketing w/ Carrie Liken of Yext – 073

The patient journey has changed drastically in the past 5 years and it’s having an outsized impact on healthcare marketing. You know about the “Google-effect”, but did you know that 83% of patients are not going to the hospital website to research…

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