Patients have different expectations of their healthcare providers than they did in the past. The desire for consumer-focused healthcare has continued to grow over the years, and the pandemic has only accelerated this push among patients. While consumerization may force practices to change their normal processes, those that can adapt can improve patient interactions, build…

COVID may have sped up the adoption and use of telemedicine, but it’s likely here to stay even as COVID impacts wax and wane. Patients are indicating a desire for telemedicine beyond COVID safety measures. In this episode, Michael and Scott discuss some of the recent statistics on telemedicine use among patients, and how practices…

Tips for the newest wave of patient uncertainty

Dr. Arlen Meyers on restoring the joy in medicine

How staff play the most critical role in generating word of mouth

Customer service is the new word of mouth

The digital behaviors of seniors are evolving

Using digital ads to attract out-of-town patients

Where your practice’s reputation comes from today

The Entrepreneurial Physician is the key to smaller practices surviving