Consumer-First Health Group

The Rise of Retail-Inspired Marketing Leadership

Eric Steinberger is in the house to share his thoughts as a retail-inspired marketing leader. Eric is the Chief Marketing Officer for Atlantic Health System and the former CMO at Bed Bath & Beyond, so his retail experience is especially relevant as he shares how his team is organized, how they set priorities to meet…

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Can I Buy You Lunch (and tell you about my product)?

Some people tell doctors that anything more than a cup of coffee is a conflict of interest. What about executives? Is it ok to take them out to lunch? What about a trip to the Super Bowl? Is there a line? Where is it? On this episode, Don and Shahid discuss a recent LinkedIn discussion…

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Exclusive Chat With Village Medical’s President, Dr. David Hatfield

We are honored to speak with Dr. David Hatfield, President of Village Medical, as he shares an exclusive look at the cornerstones of the company’s vision for value-based care, and how they’re centered on a better consumer experience. From their integration with Walgreens stores, to taking responsibility for patients who aren’t engaged, to eliminating the…

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Doctors Want In On Their Digital Presence

Scott Andrews drops knowledge from Kyruus’ Provider Perspectives on Digital Access report and what it tells us about consumers’ access needs. Spoiler alert: Doctors want a bigger role in their online presence and scheduling!  All that, plus the Flava of the Week about the Consumer-First Health Manifesto. Why is this document significant, and how can…

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The Business Case for Being Patient-First with Brian Sanderson

There’s no business case for doing the right thing in healthcare. Fortunately, being patient-first is the right thing to do and can be good for business too. Today we talk with , national healthcare management leader at and author of the new book,…

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Nice Healthcare’s Playbook for Direct-to-Employer Care

John Young sheds light on Nice Healthcare and their fast-growing direct-to-employer model. John gives us an inside look at how Nice seems to take the best parts of digital-first and subscription-based primary care, and how they convey their value proposition to consumers.  All that, plus the Flava of the Week about Providence’s approach to bringing…

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Assure smooth operations for clinicians using applications & integration monitoring technology

Vik and Jimmy focus on digital health and end-to-end monitoring of applications in this episode of This Week in Health Tech. Vik talks about strategy for digital transformation: managing digital apps, integrating digital apps, and supporting digital apps on an ongoing basis.Vik also mentions that healthcare organizations have requested not only automated monitoring but also…

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Grading Best Buy, Rite Aid, and Dollar General

Best Buy, Rite Aid, and Dollar General are three retail brands that might not be getting the same headlines as the big players, but they are each planting their flags in the ground in their own ways. Jared, Zain, and James Gardner profile their moves in the space, discuss their appeal to consumers (or lack…

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Transformative Care and Physician Leadership

We welcome Dr. Gordon Chen, Chief Medical Officer at ChenMed, to discuss the company’s vision of transformative care and disruptive physician leadership. A key to transformative healthcare is equipping primary care providers to lead the charge, and that requires training them to lead clinically, lead emotionally, and lead the business. Learn how ChenMed strives to…

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Building an Innovation Lifecycle Ontology

It’s easy to experiment with new tech and produce products that look and sound innovative. It’s much harder to tie your innovation efforts to strategic objectives with measurable outcomes and then scale the solution across your organization. The…

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