Consumer-First Health Group

Episode 200!!! What’s Next for the show?

On this episode, Don Lee and Shahid Shah celebrate 200 episodes of The #HCBiz Show! We discuss what we’ve done over the past 6 years and tell you where we’re headed next. In a nutshell, we’re going to work to codify what we’ve learned about innovation…

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Recasting the Characters in the Healthcare Story

By Drake Pusey, Founder & Principal Strategist at Volition Project The mists part, as a chill breeze blows down from the glorious mountain peak. A robed figure descends, stern and almost shining with knowledge. The oracle, the healer, the master of life itself, heroic in his power, gazes upon you, one of many seeking to…

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3 New Shows to Help You Shift Forward

Meet the hosts of 3 new shows on the Shift Forward Health podcast channel and get the inside scoop on why you should tune in: Christophe Jauquet, international keynote speaker on health business, hosts the Healthusiasm Podcast, a panel discussion on the positive changes that are happening in health and self-care Shiva Mirhosseini, customer experience…

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Seriously, Consumers Want a Better Digital Experience

Jason Considine discusses key findings from Experian Health’s recent research that the “digital divide” in healthcare is also a generational and economic divide. 61% of patients that they surveyed would consider switching providers if they offered a better digital experience for accessing care and paying for it. Jason dives into the role of finances in…

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Putting Ambient Intelligence into the Clinical Workflow at Scale with Peter Durlach

There’s no shortage of development when it comes to AI and ML in healthcare. The technology is already powerful and continues to advance. The challenge, as always, is getting things into the clinical workflow. And doing so at scale. Nuance has a…

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Time Is the New Currency

Rob Klein is in the house to share key findings from the latest omnibus research report that tells us how consumers are thinking differently about healthcare and how it’s impacting everything from attention spans to brand recall. Anyone who is championing consumer experience will want to pay attention to what this research tells us about…

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VillageMD’s Roadmap for Healthcare at Home

Dr. Thomas Cornwell, the National Medical Director of Village Medical at Home, joins hosts Jared Johnson and Zain Ismail to share why home-based healthcare has such a bright future ahead. Learn VillageMD’s vision for healthcare at home and the major role they see it playing in their primary care strategy.  All that, plus the Flava…

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Care Pays Back: Addressing the Social Determinants of Success in Healthcare Education with Dr. Rebecca Sarlo

It is now widely accepted that socioeconomic issues like food, housing, transportation, and more, directly drive health outcomes in the U.S. These issues hinder access to quality healthcare, and create obstacles to education and stable employment. In…

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Is Primary Care the Endgame?

Ann Somers Hogg helps us look at Amazon’s moves through a theoretical lens. Is primary care the endgame, or a means to an end? And learn why she refers to the term Drivers of Health rather than Social Determinants of Health. All that, plus the Flava of the Week about reducing the cost of insulin….

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Empowerment: Focusing on What You Help Your Customers Accomplish

By Drake Pusey, Founder & Principal Strategist at Volition Project In my experience, sales guys love their mantras. Things like “99% sold equals 0% sold” and “Always be closing.” Some are silly, some are trite, and some are plain misguided. But the best proverb I ever heard from a sales guy was this: “A man…

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