Consumer-First Health Group

Should Patients Be Charged for Messages to their Doctors?

Cleveland Clinic recently announced that they would begin . This flies in the face of everything the industry is talking about when it comes to patient engagement and value-based care. At the same time, it is quite unreasonable to think that a doctor…

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Freeing up clinical staff from diagnosing and reporting system issues to focus on patients

In this episode of This Week in Health Tech, we welcome Johnathan Klaus to cohost the episode. John is an experienced nurse and has worked in large academic medical center for many years in the cardiac department. He brings wealth of clinical knowledge to the team and we welcome him to cohost the podcast. Jimmy…

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Can Consumers, Medicine & Digital Health Coexist?

Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, gives insights into the ecosystem where digital health startups, consumers, and academic medicine intersect for the good of a population. Join him as he discusses using technology to increase access to care and how he gave up his clinical practice in pursuit of…

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An Inside Look at Epic Cheers

Sam Seering gives an inside look at Epic Cheers, Epic’s CRM platform. He gives a tour of how technology enables better consumer experiences and provides the groundwork for personalizing health journeys. Go beyond the buzzwords and hear straight from the source.  All that, plus the Flava of the Week about Harvard Medical School withdrawing from…

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The State of Consumer Transformation (250th episode)

Celebrate the 250th episode as Jared and Zain give a “State of the State” of Consumer Transformation. They start off by the numbers, sharing some figures from research across the industry about what consumers want and how healthcare organizations are meeting those demands (or not). Then they discuss who’s trending up and down and wrap…

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A Profile of Consumerism Leadership

Victor Reiss sheds light on being a Vice President of Consumerism for a major health system. Victor knows that if it was easy to undergo a Consumer Transformation, more organizations would be further along that journey, so it’s important to acknowledge the challenges in going down this path. He describes what led to UNC Health…

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Take it All With a Grain of Salt

Don and Shahid discuss NCQA’s Health Innovation Summit (November 2022) and FHIR Dev Days (June 2022). They explore these events as examples of how to interpret what you hear at conferences, in industry media, and even on podcasts like this.  The…

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Priority Health and Kroger Health’s Vital Partnership

Samia Brown, Director of Senior Markets and Product Development at Priority Health, discusses a new partnership with Kroger Health that’s making it easier to access healthy food. Priority Health recently announced the program that’s using food-as-medicine to transform healthy lives in southeast Michigan. All that, plus the Flava of the Week about Current Health’s State…

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2023 Predictions Series: Jared, Zain & James

The 2023 Predictions Series wraps up with Jared, Zain, and James offering their top 6 predictions for consumer transformation in the new year and beyond, followed by a lightning round of movers and shakers. Which trends are capturing their attention, which players do they think will make big moves, and will the sky keep falling?  All…

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2023 Predictions Series: Paul Keckley & Chris Hemphill

The 2023 Predictions Series continues with Paul Keckley, Managing Editor of the Keckley Report, and Chris Hemphill, Sr. Director of Commercial Intelligence at Woebot Health. Paul and Chris take us all across the landscape to discuss how they expect hospitals and health systems to respond to financial pressures and calls to become more consumer-centric. How…

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